Responsible gambling

Everyone’s relationship with play is different, and keeping gambling fun and under control is the most important goal. At LolaJack Casino we are committed to fostering a safe, supportive environment where players can enjoy games while staying in control of their time, spending and wellbeing. If you ever feel that gambling is becoming stressful, intrusive or difficult to manage, there are real steps you can take immediately to reduce risk and get help.

Responsible Gambling Features

LolaJack Casino aims to support safer play through practical customer care and account safeguards. If you need help, our support team is available via live chat to assist with account controls and responsible gambling requests.

Key elements to be aware of:

Support channels: live chat is available to help with account questions and responsible gambling requests.
Identity checks: verification may be required before certain account actions, such as withdrawals, which also helps protect players and their funds.
Privacy and confidentiality: requests for limits, suspensions or help are treated sensitively and handled through our support team.

Tools (Deposit Limits, Time-Outs, Self-Exclusion)

There are a variety of practical tools and actions that help reduce risk. Some options may be managed directly through support if they are not visible in your account settings.

Self-exclusion and account suspension

Self-exclusion can be set up by contacting support. You can request a temporary or longer-term suspension of your account and associated access to the site.
When requesting self-exclusion, include the account identifier and the length of time you wish to be excluded for. Support will confirm the request and next steps.

Deposit limits and financial controls

If on-site deposit limit tools are not visible, contact support to discuss available options. Support can advise whether deposit limit settings can be applied to your account.
Use banking and card controls as an immediate method to limit spending: speak to your bank about card blocks, transaction limits, or turning off online gambling transactions.
Consider pre-paid cards or e-wallets with fixed balances to control how much money can be placed on gambling accounts.

Time-outs and short breaks

If a formal time-out tool isn’t available in your account, request a temporary suspension through support. A short cooling-off period (days or weeks) can be very effective.
Practical short-break strategies: remove saved payment methods, delete bookmarks, uninstall any shortcuts or apps, and set calendar reminders to postpone play.

Alternative blocking tools

Install device or router-level blocking software to limit access to gambling sites and apps for a chosen period.
Ask a trusted friend or family member to help manage passwords or to hold onto payment cards for a time.

If you’re unsure what to do next, contact support by live chat and tell them you want to discuss responsible gambling options. They can explain the available measures and take actions on your behalf where possible.

Links to Support Organizations

Outside help can make a major difference. If gambling is causing distress or harming your relationships, finances or wellbeing, consider reaching out to independent support organizations and local health services. Two widely used resources are Gambling Therapy and Gamblers Anonymous, which offer confidential support and practical guidance.

Additional steps to find help:

Search for local gambling helplines or national health services in your country for immediate support and referrals.
Consider counselling services or a local therapist who specialises in addictive behaviours.
If you are in immediate crisis, contact your local emergency services or a crisis hotline right away.

Common warning signs that you or someone you care about might need support:

Spending more time or money than intended on gambling.
Chasing losses or feeling compelled to continue after losing.
Borrowing money or using funds intended for essentials to gamble.
Neglecting work, family or social responsibilities due to gambling.
Feeling anxious, guilty, or secretive about gambling activity.

Immediate practical actions you can take

Pause: step away from play for a set period and remove easy access to your account.
Limit money flow: remove stored payment methods, set bank/card blocks, or switch to pre-paid options.
Get support: contact LolaJack Casino support for account measures and reach out to an independent support service for confidential advice.
Talk to someone you trust about what’s happening and ask for practical help managing finances and access.

We know asking for help can feel difficult. LolaJack Casino is here to support players in taking control and finding the right combination of tools and professional resources to keep play safe and enjoyable. If you would like assistance now, please contact our live chat support and let them know you would like help with responsible gambling options.